Privacy Policy

Heylo Studio ('we,' 'us,' or 'our') is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit our website or use our services.


1. Information We Collect

We may collect the following types of personal information including but not limited to:

• Name, email address, phone number, and mailing address
• Booking details, session preferences, and service inquiries submitted through our website or Acuity Scheduling
• Payment information processed securely through our payment processor (we do not store full payment details)
• Website usage data such as pages visited, time on site, and browser type (collected via analytics tools)

2. How We Use Your Information

We use collected information to:

• Book and fulfill studio rental services 
• Communicate with you about your booking and invoices 
• Send occasional studio updates, promotions, or behind-the-scenes content (you may opt out at any time)
• Improve our website and services

3. Third-Party Services

We use trusted third-party platforms to run our business. Each platform has its own privacy policy:

• Acuity Scheduling — for appointment booking and client intake (acuityscheduling.com/privacy)
• Stripe — for payment processing (stripe.com/privacy)
• Google Forms — for studio communications (opt-out available in every email)

4. How We Protect Your Data

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment transactions are encrypted. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


5. Data Retention

We retain your personal information only as long as necessary to provide services and meet legal or tax obligations. Client records are typically retained for 3 years after the last service date.


6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• To make any of these requests, contact us at [email protected].

7. Cookies

Our website may use cookies to enhance your browsing experience and collect analytics data. You can disable cookies through your browser settings, though some site features may not function properly as a result.


8. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes constitutes acceptance of the updated policy.


10. Contact

Questions about our Privacy Policy? We'd love to hear from you:

• Email: [email protected]

 •Studio location: 31 Burdette St. Greenville, SC